Customs Fees

The item(s) you are ordering are shipped from Canada. Additional customs charges may apply, depending on the shipment destination. These are not shipping fees; they are charged by the government customs office of the destination country. UPS may act as the customs broker, in which case the UPS carrier may collect custom fees on behalf the customs office upon delivery.


All orders are charged in USD currency.

Returns and Refunds

Study kits can be returned for a full refund within 14 days of purchase. Study kits need to be returned in their original condition for a refund to be issued. Shipping costs to return study kits are incurred by customer. Exam vouchers can be returned for a full refund within 48 hours of purchase. Online video course subscriptions can be cancelled for store credit within 24 hours of purchase. Arcitura reserves the right to refuse further sales of products or subscriptions to customers who request a refund more than once. For any purchase made by credit card, the refund amount can only be issued to the originally used credit card. For any purchase made via PayPal, the refund amount can only be issued to the originally used PayPal account.

Voucher Expiry

Pearson VUE exam vouchers are valid for one year from the date of purchase and cannot be renewed.

Promotional Codes and Discounts

Only a single valid Arcitura promotional discount or coupon code can be applied to each order. Each Arcitura promotional discount or coupon code and can be used only once and cannot be combined with other discounts or coupon codes. Arcitura promotional discounts and coupon codes may be subject to additional terms and conditions and can be canceled or voided at any time.

Data Policy

Personal information you provide Arcitura when using the online store is used solely for the processing of your order. This information is not shared with outside third-parties and is stored on an Arcitura database only if you choose to create an online account. If you have questions or concerns about data privacy or data policies and practices used by Arcitura, please contact Arcitura Education Inc. at +1-604-904-4100 orĀ Please also visit the Privacy Policy page for more information.

Arcitura Education reserves the right to change the above terms and policies without notification to customers. The customer and Arcitura Education agree that these terms and policies fall under the legal jurisdiction of British Columbia, Canada.