Certified Service Quality Assurance Specialist

A Certified Service Quality Assurance Specialist has proven expertise with testing techniques and practices for shared services, microservices and service-oriented solutions, and has further acquired proficiency with required quality assurance processes and service certification assessment criteria.


Certified Service Quality Assurance Specialists have obtained proficiency in the testing and quality assurance techniques relevant to service implementations and further have been trained to how to distinguish techniques applicable to general services and microservices, as well as applicable to different types of service implementation environments.

Courses and Study Kits

The Service Quality Assurance Specialist certification track is associated with the following courses, study kits and eLearning kits. The courses can be delivered via instructor-led training. The study kits and eLearning kits include the course materials and additional supplements designed for self-study.

SOACP Module 1, Module 3, Module 21, Module 22 and Module 23

Service Quality Assurance Specialist Certification Study Kit Bundle

Service Quality Assurance SpecialistCertification eLearning Kit Bundle


You can take exams anywhere in the world via Pearson VUE testing centers, Pearson VUE online proctoring and Arcitura on-site exam proctoring at your location. There are three flexible exam format options:

  • Complete one module-specific exam for each course module in Service QA Specialist certification track. This is recommended for those who want to progress gradually through the track and who would like to be assessed after each course module before proceeding to the next.
  • Complete a single combined exam for the entire Service QA Specialist certification track. Recommended for those who want to only take a single exam that encompasses all course modules within this track.
  • Complete a partial exam. Recommended for those who have already obtained an SOACP certification that encompasses SOACP Modules 1 and 2 and would like to achieve the Service QA Specialist certification without having to be retested on these two modules.

Note that not all exam formats may be available via all exam delivery options. Contact info@arcitura.com for more information regarding your preferred exam option.